Refund policy

Eligible refunds

You may request a refund if payment was taken but the eSIM profile was not generated, delivered, activated, or consumed. Duplicate charges and obvious billing errors are also eligible for review.

Failed activation

If an eSIM cannot be installed or used because of a verified service fault, we may offer troubleshooting, replacement, store credit, or a refund. We may ask for screenshots, device model, destination, and carrier lock status.

Non-refundable cases

• The eSIM profile was installed, activated, or used successfully.
• The device is locked, unsupported, damaged, or does not allow eSIM installation.
• The customer bought the wrong destination or data amount after activation details were generated.
• Coverage is unavailable because the customer is outside the plan coverage area.
• The request is made after the plan validity period has expired.

Processing time

Approved refunds are returned to the original payment method when possible. Bank and card network processing times may vary. Payment provider fees may be non-refundable where permitted by law.